Privacy Policy

The owner and provider of this Website, India de la Rosee, takes the privacy of your information very seriously.  This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.  This privacy policy should be read in addition to our Terms and Conditions, which can be found at https://indiadelarosee.com/terms-and-conditions.

Definitions and interpretation

1.  In this privacy policy, the following definitions are used:

Data:   Collectively all information that you submit to India de la Rosee via the Website.  This definition incorporates, where applicable, the definitions provided by the Data Protection Laws;

Cookies:  A small text file placed on your computer by this Website when you visit certain pages or use certain features of the Website.  Details of the cookies used by this Website are set out below.

Data Protection Laws:  Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any additional implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR:  The General Data Protection Regulation (EU) 2016/679;

India de la Rosee, we or us:  India de la Rosee of 27 Alfredston Place, Wantage, OX12 8DL;

User or you:  Any person who accesses the Website;

Website:  The website that you are currently using, https://indiadelarosee.com, and any sub-domains of this site.

2.  In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;
b. a reference to a person includes firms, companies, government entities, trusts and partnerships;
c.  “including” is understood to mean “including without limitation”;
d.  reference to any statutory provision includes any modification or amendment of it.

Scope of this privacy policy

3.  This privacy policy applies only to the actions of India de la Rosee and Users with respect to this Website.  It does not extend to any websites that can be accesssed from this Website including any links we may provide to social media websites.

4.  For the purposes of the applicable Data Protection Laws, India de la Rosee is the “data controller”.  This means that India de la Rosee determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5.  We may collect the following Data, which includes personal Data, from you if you create an account and/or place an order:

a. name;
b. contact information such as email address;
c. demographic information such as postal address and postcode;
d. financial information such as credit/debit card numbers.

How we collect data

6.  We collect Data in the following way:

a. Data is given to us by you;
b. Data is collected automatically.

7.  India de la Rosee will collect Data given to us by you in a number of ways:

a. when you contact us through Website, by email, post or through any other means;
b. when you register with us and set up an account to purchase our products;
c. when you make payments to us, through this Website or otherwise;
d. when you elect to receive marketing communications from us.

8.  To the extent that you access the Website we may collect your Data automatically:

a. we automatically collect some information about your visit to the Website.  This information helps us to improve the Website content and navigation, and includes your IP address and the dates and times at which you access the Website;
b. we will collect some Data automatically via cookies, in line with the cookie settings on your browser.  See the section Cookies, below.

Our use of Data

9.  Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using the Website and making purchases.

10.  We may use your Data for internal record keeping and for fulfilling an order that you have placed, when we deem it necessary for our legitimate interests.

11.  When you register with us and set up an account to purchase our products, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

12.  We may share your Data with the following groups of people for the following reasons:

a. third party payment providers who process payments made through the Website – to enable third party payment providers to process user payments and refunds;
b. government authorities and/or law enforcement officials, if mandated by law or if required by a court of law – to facilitate the detection of crime or for the legal protection of our own legitimate interests in compliance with applicable laws.

Keeping Data secure

13.  We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you;
b. we store your Data on secure servers;
c. your personal Data and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar in your browser when we use this technology).

14.  Unless a longer retention period is required by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

15.  Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

16.  You have the following rights in relation to your Data:

a. Right to access – the right to request copies of the information that we hold about you at any time, or to request that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is ‘manifestly unfounded or excessive’. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

17.  To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is the legal basis for processing your Data), please contact us via this email address: sales@indiadelarosee.com.

18.  If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.  For the UK, this is the Information Commissioner’s Office (ICO).  The ICO’s contact details can be found at their website at https://ico.org.uk/.

19.  It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

20.  This Website may, from time to time, provide links to other websites.  We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

21.  This Website may place and access Cookies on your computer. India de la Rosee uses Cookies to improve your experience of using the Website and to help us to make improvements to it. India de la Rosee has taken steps to ensure that your privacy is protected and respected at all times.

22.  All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

23.  Before the Website places Cookies on your computer, you will be presented with a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling India de la Rosee to provide a better experience and service to you.

24. The Website may place the following Cookies:

Type of CookiePurpose
Strictly necessary cookiesThese are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart and place orders.
Analytical/performance cookiesThey allow us to count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works.  They may tell us the website you were using when you followed a link to our Website, helping us to understand how people find our Website,
Functionality cookiesThese are used to recognise you when you return to our website.  This enables us to personalise our content for you and remember your preferences

25. You can choose to enable or disable Cookies in the settings of your internet browser.  By default, most internet browsers accept Cookies but this can be changed, please consult the help menu in your internet browser.  If you choose to disable Cookies in your browser, some functions of this Website will not operate as intended; for example it would not be possible to place an order.

26.  You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more efficiently.

General

27.  You may not transfer any of your rights under this privacy policy to any other person.  We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

28.  If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

29.  Unless otherwise agreed, no delay, act or omission by any party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

30.  This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to exclusive jurisdiction of the courts of England and Wales.

Changes to this privacy policy

31.  India de la Rosee reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

6th March 2019